Shipping policy
Shipping Policy
At Pawsalm, we want your order to arrive safely and as quickly as possible.
Processing Time
Orders are typically processed within 1–3 business days. During high-volume periods, holidays, or special promotions, processing may take slightly longer.
Estimated Delivery Time
Estimated delivery is 4–8 business days after processing, depending on your location and the shipping carrier.
Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, customs, or seasonal demand.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking information when available.
Please allow up to 48 hours for tracking information to update after your package has been dispatched.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Pawsalm cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Lost or Delayed Packages
If your tracking shows unusual delays or your package appears to be lost, please contact us so we can review the shipment with the carrier.
Shipping delays caused by the carrier are outside our direct control, but we will do our best to assist you.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or with an item missing, please contact us within 48 hours of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Our team will review the situation and help provide the appropriate solution.
Holiday & Peak Season Delays
During Halloween, holidays, major sales, or other peak shopping periods, processing and delivery times may be longer than usual due to increased carrier volume.
We recommend placing your order early if you need your costume for a specific date.
Questions?
If you have any questions about your shipment, please contact our customer support team and include your order number so we can assist you as quickly as possible.